Frequently Asked Questions

When will we be notified that our registration was received, and what week has been assigned to us?

If I don’t receive an email confirmation, does that mean I am not registered?

Will we know our center’s location when registering?

What if I have groups that will be in multiple centers?

Why do my group members have to register?

When must group members register?

How will I know who has registered?

How do I access the Participant Center?

What other information can I access in the Participant Center?

What if a member of my group cancels after registering?

What if I am registering the group but am not going on the trip?

If I am not participating in the trip, will I be included in the count of participants?

What if the leader changes?

What if I need to change the size of my group?

How do we cancel our group?

Can I see how much money we owe?

How do we make payments?

Is each group member required to make payment?

Why does it ask for an alternate contact?

When I check the Participant Agreement during the registration process, does that mean I no longer need to complete the Volunteer Statement and Registration Form?

Can we change our location?

What if I forget my password?

Who do I contact if I have a problem?

1.       When will we be notified that our registration was received, and what week has been assigned to us?

Upon receipt of your group’s registration, you will receive an email confirming your registration and indicating your assigned week.

2.       If I don’t receive an email confirmation, does that mean I am not registered?

Possibly. If you do not receive an email confirmation once you submit your registration, contact us so that we can check to be sure that the process completed properly.

3.       Will we know our center’s location when registering?

You will have the option of selecting a state preference when you register. However, because we will not know the specific county assignments until later in the spring, we have listed events to allow for the anticipated number of counties in each state, along with the projected number of open spaces available in each.  Once county locations are confirmed, county names will be entered and made visible to you.

4.       What if I have groups that will be in multiple centers?

It will be necessary to enter separate registrations for each of your groups. When prompted for payment, please select the “Invoice” option. We will make a manual adjustment on your account so that you will not be charged more than one $95 group registration fee.

5.       Why do my group members have to register?

By having each member register online prior to the trip date, ASP will have a the required record of all volunteers who will be participating. Until now, all volunteer names have been manually entered into our database following the departure of groups. This change will result in a significant labor cost savings so that we can apply these resources to other priority projects.

 6.       When must group members register?

A good rule of thumb is to confirm that everyone has registered by the time your final payment is due, two weeks prior to your trip. Group members can register at any time using the Group Code assigned to you as Group Leader at the completion of the group registration process.

7.       How will I know who has registered?

Go to the Participant Center to view your team roster.

8.       How do I access the Participant Center?

Find the link at the bottom of the last page (confirmation page) of your registration. [You will be automatically signed in when you use this link OR you may use the ‘Sign In’ prompt in the upper right hand corner of the Trip Center page. Please use the same user id and password as when you registered.

9.       What other information can I access in the Participant Center?

• View and edit your personal profile
• Change your password
• Access a new trip registration
• View your current trip information (click Trip Hub)
  • Update or edit the emergency contact information
  • View your team roster
  • View the Trip Waiver
• Make credit card payments as a group leader

10.     What if a member of my group cancels after registering?

Notify us of the change; we will edit your group roster by cancelling the individual registration.

11.     What if I am registering the group but am not going on the trip?

When you register your group, you are automatically designated as the Group Leader and will be the recipient of all correspondence unless you indicate otherwise. If another person should be designated as the leader and receive correspondence, please let us know when that individual has registered. We will change their status to “leader.”

12.      If I am not participating in the trip, will I be included in the count of participants?

Yes. If you are not participating in the trip but will continue to coordinate the trip for the group and want to continue receiving correspondence, please notify us and we will change your status to “contact only.” This status will count you as a participant, but you will not be invoiced for this registration.

13.      What if the leader changes?

The individual who will be assuming the role of leader will first need to register as a member of the group.  Once that is completed, notify us and we will change the designation for them to “leader.”

14.      What if I need to change the size of my group?

Contact the Volunteer Department if you would like to increase or decrease the size of your group so that we can evaluate space availability.  

15.      How do we cancel our group?

Notify the Volunteer Department if you need to cancel your group’s participation.

16.     Can I see how much money we owe?

Yes. By accessing the Participant Center, each group leader or member can view the financial information for your trip.

17.      How do we make payments?

When you register as Group Leader, you will be prompted to pay the $95 group registration fee with a credit card, or you may elect to be invoiced. For the invoice option, an invoice will be generated upon completion of your registration. You will be invoiced for all subsequent payments and may pay by check or credit card. Go to the ‘Participant Center’ to make additional payments via credit card.

18.      Is each group member required to make payment?

No. If you are registering as a member of a group, the Group Leader is responsible for all payments. No group member will be prompted to make a payment when they register as a member of the group.  If you are registering as an Individual, not part of a group, you will be responsible for making all payments.

19.      Why does it ask for an alternate contact?

The alternate contact field should be populated with the name of the individual who is to be contacted for pre-trip phone calls. Please enter the name of the individual in this field who should be the pre-trip point of contact for the ASP staff.  

20.      When I check the Participant Agreement during the registration process, does that mean I no longer need to complete the Volunteer Statement and Registration Form?

No. Every volunteer must still complete the Volunteer Statement and Registration Form; a signed and notarized copy from each volunteer will be required onsite at check-in. The online ‘Participant Agreement’ is NOT intended to substitute for the signed and notarized copy.

21.      Can we change our location?

Contact the Volunteer Department so that we can review the entire schedule to determine what locations moves are possible.

22.      What if I forget my password?

Contact the Volunteer Department and we can provide that information to you.

23.      Who do I contact if I have a problem?

• Administrator email:  registrations@asphome.org
• Support Email:  karen.frederick@asphome.org
• Administrator Phone:  423.854.4434
• Support Phone:  406.363.0514