ASP Privacy Policy and Terms of Use

Privacy Policy

ASP Understands How Important Privacy is to Our Site Members, Donors, and Volunteers
We are committed to protecting your privacy and want to make sure that you understand how your membership information is used. No personal information given by you will be rented, sold, or shared with any other company or organization for any reason.

What Information We Collect

Information about yourself. When you sign up for site membership, we ask for basic information such as your name, contact information, and ASP history. During the registration process we give you the opportunity to connect with your friends. You will also be able to add a picture of yourself. In some cases we may ask for additional information for security reasons or to provide specific services to you.

Content. One of the primary reasons people use ASP Connect is to share content with others. Examples include when you update your status, post your stories, post a photo, post a video, share a link, make a comment, write something on someone’s Wall, or send someone a message. Some of the content you share and the actions you take will show up on your friends’ home pages and other pages they visit. You understand that information might be reshared or copied by other users. When you click on links on ASP Connect you may leave our site. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy statements.

Access Device, Browser Information and Site Activity. When you access ASP Connect from a computer, mobile phone, or other device, we may collect information from that device about your browser type, location, and IP address, as well as the pages you visit. We keep track of your participation on ASP Connect so we can understand our members’ interests and evaluate the effectiveness of our site offerings. We also collect demographic information and traffic data from other sources to help us learn more about member characteristics and needs. All of this information helps us better serve our members, improve our web page, and provide data for our internal evaluation needs.

Cookie Information. We use “cookies” (small pieces of data we store for an extended period of time on your computer, mobile phone, or other device) to make ASP Connect easier to use. For example, we use them to store your login ID (but never your password) to make it easier for you to login whenever you come back to ASP Connect. You can remove or block cookies using the settings in your browser, but in some cases that may impact your ability to use ASP Connect.

Connecting via Facebook.  When you connect ASP Connect with your Facebook account, we will have access to your and your friends’ names, profile pictures, gender, user IDs, and any content shared using the Everyone privacy setting.  ASP Connect also asks for your permission to access your email address. You can disconnect from ASP Connect by adjusting your Application Settings in Facebook.

How We Use Your Information

We do not share your personal information with any other parties. While Center Group pages are public to any site visitor, personal profile pages are visible only to site members who are logged in to ASP Connect.

Stories, photos, and videos posted to user and center group pages may be used in ASP events, campaigns, and official releases. As a user of this site, you grant and convey to ASP all right, title and interest in any and all photographic images, video records, or written statements posted to the site. You also grant permission for ASP to use these items solely for the purpose of marketing and/or education.  ASP will not identify by name any minors either in print or web-based images.

By providing us with your contact information and/or registering for our website, you may receive information from us about our efforts – organizational news, additional volunteer opportunities, donation requests, etc. If you do not wish to receive information from us, please let us know by submitting a request on our Help page.

From time to time, we may use your information for new uses not previously disclosed in our privacy notice.  We will post any policy changes to this page, and we will use for these new purposes only the data collected from the time of the policy change forward. Users may prevent their information from being used for purposes other than those for which it was originally collected by submitting a request on our Help page.

Parental Participation

We strongly recommend that minors ask their parents for permission before sending any information about themselves to anyone over the Internet, and we encourage parents to teach their children about safe internet use practices.

How You Can Change or Remove Information

Editing your profile. You may change or remove your profile information at any time by going to your profile page and clicking “Edit Profile.” Information will be updated immediately.

Deleting your account. If you want to stop using your account you may delete it by submitting a request on our Help page. When you delete an account, it is permanently deleted from ASP Connect.

Limitations on removal. Even after you remove information from your profile or delete your account, copies of that information may remain viewable elsewhere to the extent it has been shared with others, or it was copied or stored by other users. If you have given ASP Connect access to your information via Facebook, we may retain your information through the application Platform until you disconnect from it. Certain types of communications that you send to other users cannot be removed, such as messages.

You are welcome to review your personal information and request corrections at any time by calling (423) 854-8800.

Security Measures in Place to Protect Personal Information

Online Donations
Online donations to Appalachia Service Project (ASP) are processed through our database partner, eTapestry.  All information collected during the donation process (name, address, city, state, zip code, phone number, fax number, email address, and credit card information) is used for the purpose of processing your donation and maintaining our donor records.

We are concerned about the safety and security of your personal information.  Donor information resides in a physically secured server facility offsite.  eTapestry employs a Server Digital Certificate and the Secure Sockets Layer (SSL) Protocol to encrypt all data being transmitted.  SSL technology is the standard used by online banking, stock brokerages, and retailers for securing their online transactions.

Online Volunteer Registration
When you register for an ASP trip online, we ask you to provide your name, address, city, state, zip code, phone number, fax number, email address, and credit card information. This information is used for the purpose of processing your registration and for maintaining our volunteer participation records.

The registration information you provide to us is processed through our database partner, Kopavi. Kopavi’s system is fully PCI (Payment Card Industry) compliant which means that our volunteers can trust that the sensitive payment card information they provide is secure.  The system is audited by Trustwave, the leading provider of on-demand data security and payment card industry compliance management solutions to businesses and organizations throughout the world. The system is scanned monthly and audited annually.   The transaction processing servers at have the Trustwave logo which links to their site to give current PCI compliance status. No credit card information is stored once a transaction is complete.

For More Information

For more information, please contact us by e-mail at, by phone at 1-800-289-4254, or by mail:

Appalachia Service Project
4523 Bristol Highway
Johnson City, TN 37601

Terms of Use

You agree, through your use of this forum, that you will not post any material which is false, defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person’s privacy, adult material, or otherwise in violation of any International or United States Federal law. You also agree not to post any copyrighted material unless you own the copyright or you have written consent from the owner of the copyrighted material. Spam, flooding, advertisements, chain letters, pyramid schemes, and solicitations are also forbidden on this forum.

Note that it is impossible for the staff or the owners of this forum to confirm the validity of posts. Please remember that we do not actively monitor the posted messages, and as such, are not responsible for the content contained within. We do not warrant the accuracy, completeness, or usefulness of any information presented. The posted messages express the views of the author, and not necessarily the views of this forum, its staff, its subsidiaries, or this forum’s owner. Anyone who feels that a posted message is objectionable is encouraged to notify an administrator of this forum immediately. The staff and the owner of this forum reserve the right to remove objectionable content, within a reasonable time frame, if they determine that removal is necessary. This is a manual process, however, please realize that they may not be able to remove or edit particular messages immediately. This policy applies to member profile information as well.

You remain solely responsible for the content of your posted messages. Furthermore, you agree to indemnify and hold harmless the owners of this forum, any related websites to this forum, its staff, and its subsidiaries. The owners of this forum also reserve the right to reveal your identity (or any other related information collected on this service) in the event of a formal complaint or legal action arising from any situation caused by your use of this forum.

With this user account, you agree to never give your password out to another person except an administrator, for your protection and for validity reasons. You also agree to NEVER use another person’s account for any reason. We also HIGHLY recommend you use a complex and unique password for your account, to prevent account theft.

After you register and login to this forum, you will be able to fill out a detailed profile. It is your responsibility to present clean and accurate information. Any information the forum owner or staff determines to be inaccurate or vulgar in nature will be removed, with or without prior notice. Appropriate sanctions may be applicable. Please note that with each post, your IP address is recorded, in the event that you need to be banned from this forum or your ISP contacted. This will only happen in the event of a major violation of this agreement.

Also note that the software places a cookie, a text file containing bits of information (such as your username and password), in your browser’s cache. This is ONLY used to keep you logged in/out. The software does not collect or send any other form of information to your computer.

ASP staff will assume members have read these terms and will not take ignorance of any rules as an excuse for not following the rules, policies, and guidelines outlined here and/or in the forum specific rules.

We reserve the right to modify and amend these terms at any time without notice. It is your responsibility to remain informed of current ASP policies. We further reserve our right to disable any account at any time for any reason and without notice. If there are any rules or policies you do not understand, please contact us. Finally, any abuse towards ASP staff and/or management in any form will result in immediate suspension of your account.